- ID-porten, Contact and reservation register, Machine porten, MinID, eDissemination, ELMA, eInnsyn, Employee porten, Self-service solutions, Altinn - Unavailable from 1:16 PM - 8:05 AM – Incident details

Digdir's shared solutions back in normal operation after DDoS attack

On Saturday, several of Digdir's shared solutions experienced complete or partial unavailability as a result of a denial of service attack (DDoS attack). The attack targeted ID-porten, through our supplier Vivicta's network infrastructure. All services were restored and in normal operation as of Monday at 07:30.

DDoS attacks overload digital services with artificial network traffic to make them unavailable.

The denial of service attack resulted in services being partially or completely unavailable for a period of time, but has not resulted in a security breach. No personal data is compromised, but the Norwegian Data Protection Authority has been routinely notified as a result of limited access to services that process personal data. The National Security Authority has also been notified in line with our routines related to such incidents.

— The Directorate of Digitalisation's services are part of a socially critical infrastructure. We therefore take operational disruptions very seriously, and have good practice for this type of handling. Our response this weekend shows that the contingency plan is working well: The denial of service attack was identified, in close cooperation with Vivicta we were able to limit the consequences, and together we restored the services to normal operation. We are now conducting a thorough evaluation of the incident, in line with our routines, says Department Director Nina Munthe Olsen.

Facts about the incident:

• Duration: Saturday at 1:16 PM to Monday morning at 7:30 AM.
• Affected services: ID-porten, MinID, Maskinporten, Contact and reservation register, eFormidling, ELMA, eInnsyn, Ansatporten, Self-service solutions.

All services will be operating normally from 07:30, Monday 22 June.

The solutions were available again from 08:05 on Sunday, and from 18:20 on Sunday evening we had increased stability and good access to the services.

Information about the root cause will be provided.

Status at 21:45

After the solutions were available again from 08:05, as of 18:20 this evening we have experienced increased stability and good access to the services. We are still monitoring the situation closely.

Status at 16:35

Services are partially back up as of 08:05, but there is still instability, and some will still experience services being unavailable.

The network provider is still working on further bug fixes.

Status at 1:15 PM

As previously informed, as of 08:05, services are partially back up, but there is still instability, and some will still experience services being unavailable.

The network provider is still working on further bug fixes.

Status as of 11:20

As of 08:05, services are partially back up, but there is still instability, and some will still experience services being unavailable. The provider is continuing to work on further bug fixes.

Status at 08:48: Solutions are available again. More information to come.

Status at 08:40

Solutions are still unavailable: ID-porten, Contact and reservation register, Machine porten, MinID, ELMA, eInnsyn, Employee porten, Self-service solutions

Troubleshooting is still ongoing at the supplier.

Status as of 07:35

Solutions are still unavailable.
Troubleshooting is still ongoing at the supplier.

We observe that traffic does not go through the solutions after 05:16.

Traffic returned to normal in the period 03:53 - 05:16

As of 3:53 a.m., traffic has started to return to normal.

We continue to monitor the solutions.

Status as of 00:40

Solutions are still unavailable.

Troubleshooting is still ongoing at the supplier and will continue throughout the night.

Next status: Probably Sunday morning.

Status as of 23:10:

Solutions are still unavailable due to network issue.

Downtime today has been from 1:16 PM - 4:58 PM. And then from 5:55 PM.

Digdir's network service provider has located the area where the problems are. Work is ongoing to troubleshoot and fix the problem.

We are continuing to investigate this issue.

Status 21:20:

Solutions are still unavailable.

Troubleshooting and bug fixing is still ongoing at the supplier. We will provide updated information in the next status update.

Status 20:35:

Solutions are still unavailable.

Troubleshooting and error correction are still ongoing at the supplier.

Status as of 7:30 PM

Solutions are still unavailable.

New status will come when we have more information.

Status as of 18:50:

Solutions are still unavailable again as of 17:55

We are experiencing problems again from 17:55 with availability of solutions.
Applies to ID-porten, Contact and reservation register, Maskinporten, MinID, ELMA, eInnsyn, Employee portal, Self-service solutions, Altinn

The ID portal, the Contact and Reservation Register, the Machine Portal, MinID, ELMA, eInnsyn, the Employee Portal, Self-Service Solutions and Altinn are available again from 16:58

Downtime was in the period 13:16 - 16:58.

The problems were due to network problems at a subcontractor.

From 16:58 we experience that traffic is starting to return to normal.

We continue to monitor the solutions.

A new status will be provided as soon as we can fully verify that the solutions are running normally again.

Status as of 16:25

Solutions are still unavailable.

Status as of 15:27
Solutions are still unavailable.

Status as of 2:50 PM
Still unavailable: ID-porten, Contact and reservation register, Machine porten, MinID, ELMA, eInnsyn, Employee porten, Self-service solutions, Altinn

New status will be posted as soon as we have more information.

Status at 14:32
Still unavailable: ID-porten, Contact and reservation register, Machine porten, MinID, ELMA, eInnsyn, Employee porten, Self-service solutions, Altinn

It is currently unknown how long it will take before solutions are available again.

Status at 14:08:

Still unavailable:
ID-porten, Contact and reservation register, Machine porten, MinID, ELMA, eInnsyn, Employee porten, Self-service solutions.

Since 1:16 PM, several solutions have been unavailable.
This applies to the ID portal, the Contact and Reservation Register, the Machine Portal, MinID, ELMA, eInnsyn, the Employee Portal, and self-service solutions.

We are continuing to investigate this issue.